Shipping & returns

DOMESTIC SHIPPING - WITHIN THE NETHERLANDS

Shipping for orders above 100 are free. Shipping charges for orders below 100 are 3.95.

 

WORLD WIDE SHIPPING

Good news for international shoppers! Most of our products can be shipped to international addresses. Shipping rates are calculated based on the weight of the order and its destination. To determine shipping rates, simply use the shipping estimator at the shopping cart page. You can also view the shipping costs at step 1 of the checkout process. Here you can review your order with the added shipping and handling charges, before entering your credit card details. If you would like to receive a shipping quote first, please send an email with your order and address details to info@sunsetters.net. 

Orders are usually shipped within 2 working days. Below you can find an indication how long it will take to deliver to your country. Please note that this is just an estimate. There can be delays, for example when there is a security alert or during the holiday season. 

The Netherlands: 1-3 working days
Europe: 3 - 7 working days
Outside Europe: 7-15 working days 

We search for the best shipping rates and therefore we use various shipping companies. Most companies will attempt twice to deliver the package to you. Please be aware that if they can't deliver the package to you, the package will be returned to us and unfortunately we have to charge you again for the shipping costs to get it delivered to you again. 

Please make sure that the address details provided to us are correct. If a package gets lost because you have given us the incorrect address we can not be held responsible. If a package is returned to us because of incorrect address details we can resend it but we have to charge shipping costs again.

The customer is responsible for all import duties and taxes incurred during shipment. These totals are levied by shipment location's government and are not affiliated or charged by us. Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties.  Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.

 

RETURNS

We do our very best to offer you a unique and pleasant shopping experience and we hope you will be happy with the items you purchase from Sunsetters. If for any reason you are not fully satisfied with your order, you can return the item(s) within 14 days of receipt for a refund or exchange. Email us at info@sunsetters.net to notify us of a return or exchange. You will then receive a return number and the return address.

Refunds can only be accepted on items that we receive returned in original condition, unworn, unwashed and with tags attached. Items that do not return in this condition will be unable to be processed. Upon receipt of the items, they will undergo a quality review and once cleared the refund amount will be transferred to your original payment method within 10 working days . Shipping charges are non-refundable and the costs for returning the package are for the customer. Sunsetters is not responsible for import duties and taxes.

Sunsetters is not liable for the loss of packages being returned. We recommend using a traceable delivery method and taking note of your tracking number. 

 

 

HELLO SUNSHINE

We are taken a summer break. It is possible to place an order but all orders will be shipped after 5th August. Have a wonderful summer!